If you launch the game and find it’s stuck on the loading screen, there are a few troubleshooting steps we suggest undertaking in order to get it to work:
1. We recommend reinstalling the game on your device.
2. Check your internet connection, as the issue may be caused by a connection problem between your network provider and the game servers. Sometimes switching between different types of internet connection could do the trick, you may also consider trying switching between Wi-Fi and cellular connection.
If you have completed all of the above without being able to resolve your issue, please, try to send us your game logs and contact our support for further assistance.
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