¿Dónde se ven los recibos de las compras?

If you have any issues with a purchase, a support agent will most likely need a receipt from you in order to check it. More precisely, a screenshot of the receipt.

Your screenshot should contain:

• Transaction ID/Order Number
• Purchase date
• Lot name
• Lot price

Receipts are usually sent to your email within 24 hours from the moment of your purchase.
Here's how you can find them:

Android

1. Follow this link: http://payments.google.com/;
2. Log into your Google account;
3. Select the corresponding purchase;
4. Take a screenshot of the receipt with Order Number.

Make sure that the Order Number (GPA.1234-1234-1234-12345) is visible on your screenshot! 

iOS

1. Open the Settings app on your iOS device;
2. Tap on your name;
3. Then tap "Media & Purchases". You might be asked to sign in;
4. Tap "Purchase History". You'll see a list of your previous App Store transactions;
5. Tap on the corresponding transaction to see it's details;
6. Take a screenshot with the Order ID and lot name visible.

Huawei

1. Press "Me" and go to Account center page;
2. Go to Payment and purchases > Purchase history, find the payment record, and open Billing address;
3. Follow the instructions on the screen, and you will receive the invoice in the designated email address.

Website

1. Check your mailbox and find an email containing the receipt
2. Take a screenshot with the Transaction number, your User ID and lot name visible.

If you are having trouble to find your receipt, please head over to https://help.xsolla.com/i-need-a-receipt-for-my-payment